Crash Course in Daytona
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Crash Course in Daytona
Sand Key and Clearwater Beach Photos and News
Sand Key and Clearwater Beach Photos and News
All About Transformations on Several Levels – Providing The Best Rest 😉,
This is a really neat show to watch. We usually catch it on regular television but it’s nice you can find it on Amazon too. Anthony is an expert at helping turn around struggling hotels. He travels all over the country assessing problems and then helping set the hotel staff on a more successful course. Unlike major hotel chains, these hotels are smaller and are mostly run by a small staff or by families that have a long history, at times, of business in this industry. Most of the time, people understand something is wrong but they just don’t know how to fix it. That’s where Anthony comes in. He addresses their needs and works with a team to get them going in a successful direction.
It’s neat to see the transformations in each episode and in each place but there’s one in this season that especially stands out. In this particular episode, Anthony goes to the hotel to get a personal look at things needing work. The location is absolutely beautiful. It’s about 3 hours west of Seattle, on the coast. Anthony checks out “Ocean Crest Resort” and discovers it’s been around several decades. A retired WWII pilot bought the hotel with his wife in the early 50s. Several generations of the family have helped out in the hotel over the years. The older generation is ready to hand over “the keys” to the younger generation but they need lots of help before that can happen. (I have much respect for that kind of business…..I can’t even imagine the level of organization it takes to run something like that).
Anthony shows up to the hotel and the scenery is beyond beautiful and anything that could be put in words. He talks to customers and hotel guests to get their personal perspectives on what they like and dislike about the resort. (It takes a great deal of courage to make oneself vulnerable and available for constructive criticism and critique but so necessary for moving forward at the same time. It’s got to be humbling in many ways and that’s commendable for sure! It just goes to show that present accountability lends itself greatly to future quality leadership.)
Anthony hones in on communication and gets people sitting down to discuss things so everyone is on the same page as far as future goals and their collective vision. He helps leadership and highlights that it is all about being accountable and responsible personally and individually. Also, a good manager learns to listen a lot to be aware of needs and, in this episode, we get to see that process radically improve through a process that always takes time to become increasingly better. One thing the matriarch of the family (now 94 years old) addressed was that she would like to see leadership behaving as shared managers rather than any one person feeling they’re the sole business owner of anything. She significantly highlights that “owner” should not even be a part of vocabulary usage.
Mr. Kitty (a real-life hefty kitty——–so so cute!) used to greet guests at the reservation desk. That would be a welcome sight for cat lovers but, as Anthony pointed out….not everyone loves cats (that one’s a mystery to me – 😉 ) It definitely would be a challenge for people that have pet allergies, as Anthony himself does. Mr. Kitty had to find a new cozy place to lounge,in the better interest of all guests. (He’s probably adapted well to a new comfy spot).
Anthony gave some good direction in this episode and it was also neat to see what others contributed. The interior designer/decorator came in and made the place look even more inviting and beautiful than it had been before. She worked closely with the contractor that did all the hard physical labor to instill those needed changes. In the end, it was a much improved finished project. Others also contributed to helping this family. E-Cornell donated educational classes for hospitality management. Also, Anthony found a local artist that works with wood. He demonstrates his skill in the episode and carves an eagle to commemorate the patriarch of the family that started this business, after his time having served as a WWII pilot. The artist carved the eagle on camera and also carved below the eagle….”New Beginnings”. Adding to everything else donated, they were given a new website with a beautiful design where people could make reservations easily. The home site is titled “Where the Forest Meets the Sea”.
In the end, this family experienced some pretty big transformations, individually and collectively, and they’re better off for it. Anthony encouraged the family matriarch and called her a “strong broad” …..as he said, in his neighborhood….that’s the highest compliment. 😉
Today, this family is not only more cohesive but they’re running a much more successful business and are extremely grateful for their new future.
We love all of these episodes but this one was especially meaningful maybe. It…
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