Clearwater, FL (PRWEB) March 14, 2013
Guest request communication cards, a service providing frequently forgotten items and healthy, balanced menu offerings are a sampling of the new features available at Hyatt Regency Clearwater Beach Resort and Spa as a result of its effort to listen more to guests needs and to provide an experience tailored to their individual preferences.
Each of the new guest enhancements offered at Hyatt Regency Clearwater Beach are based on insights from female travelers collected as a part of the most extensive guest listening exercise in Hyatts history. The launch of these new amenities and services marks the first milestone in Hyatts evolution of hospitality, which includes changing the conversation with hotel guests, unleashing a spirit of innovation and perfecting new concepts through rigorous research and in-hotel testing.
Listening to Female Travelers
Hyatt began its efforts to evolve the guest experience with an intensive 18-month effort that included more than 40 facilitated group discussions around the world. Because women are such a critical segment of travelers, Hyatt focused its efforts on creating solutions to the issues that many women face while traveling. While each feature was driven by insights from women travelers, Hyatt believes all guests can appreciate these new enhancements.
These new enhancements and recent efforts to better listen to our valuable guest feedback in a more meaningful way are the first steps to evolving the overall guest experience, said General Manager Brian Kramer. Our top priority is to hear and understand what travelers are looking for while staying with us. Any chance to help improve their experience helps keep smiles on guests faces and supports our hotels mission, Little Hotel, Big Heart.
The research conducted by Hyatt showed that women want: